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Complaints Handling Update

Willow Tree Housing Partnership is focusing its attention on listening to our tenants to establish strong lines of communication. We want to solve problems quickly and prevent others from happening in the first place.

We have reviewed our Complaint Handling Policy here, and Procedure here, to ensure that our complaint handling process is accessible to our residents, is consistent, and that it enables the timely progression of complaints for our residents, as set out in the Housing Ombudsman’s complaint handling code found here. We also complete the Ombudsman Complaint Handling Code self-assessment annually, this can be found here, this enables us measure our performance and compliance against the code.