Over the past year, we’ve been working hard to make Willow Tree Housing Partnership the best it can be for you—our tenants. And we’re delighted to share some brilliant news.
As you know, in October 2024, we were one of the first housing associations to be inspected under the new rules set out in the Social Housing Act. This happened shortly after we completed our merger, which took us over 1,000 homes for the first time. It was a busy time for us, and we knew there were things that needed improving—like updating our stock condition data and fixing some rent issues we discovered and immediately reported.
What’s happened since then?
In the 14 months since that inspection, our small team of 34 has been working at real pace to make sure you receive the best possible service. Here’s what we’ve achieved together:
• Better understanding of our homes
We’ve improved the information we have about the condition of all our properties, helping us plan repairs and investment more effectively.
• Fair and accurate rent for all tenants
We made sure everyone is on the correct rent, and where anyone had overpaid, we refunded them in full.
• More information for you
We’ve increased the updates and communications we share, making it easier for you to stay informed about your home and our services.
Our hard work has paid off
We’re thrilled to announce that the Regulator has upgraded our rating to C2, meaning we’re now officially compliant. This is a huge step in the right direction and reflects the commitment and effort of everyone at WTHP.
What’s next?
We’re not stopping here. We know there is more to be done for our tenants and homeowners feel a difference in the service you receive. Our goal is to reach the highest regulatory standards—G1 and C1—within the next 12 months, and we’ll keep working closely with the Regulator to make this happen.
Thank you for your patience, feedback, and support as we continue to improve. We will keep you updated as we go along. We’re excited for what’s ahead!
