Housing Officer
Location: Plymouth, Devon
Hours: Full time 35 hours per week plus benefits
Salary: £34,420 per annum plus Essential Car User's Allowance and other benefits
Contract: Permanent
Willow Tree Housing Partnership is a community focused organisation committed to delivering more; building new homes, offering a commitment to high standards of service to our tenants, and investing in our people to give their best. We have a strong values system based on principles of respect and effective co-operation.
We are looking for an enthusiastic and customer-focused Housing Officer to join our Housing Team and deliver a high-quality housing management service to our residents. This is an exciting opportunity for a motivated individual who is passionate about making a positive difference to people's lives and communities. Based out of our Plymouth Office, you will have the option to work from both homes, and the office under our agile working policy, and subject to business needs.
The successful applicant will manage a defined patch of homes, taking responsibility for tenancy management, allocations, estate management and resident engagement. You will work proactively to resolve tenancy breaches and anti-social behaviour and signpost residents to support services where appropriate, and collaborate with partner agencies to achieve positive outcomes for residents.
We are looking for an excellent communicator with a strong commitment to customer service and a sound understanding of housing management within a social housing environment. You will be confident working with a diverse range of customers, often in challenging situations and be able to build effective relationships with colleagues, partner organisations and stakeholders. No two days are the same, so you will need to be organised, dynamic and adaptable with the ability to manage a varied workload while maintaining high standards of performance and compliance.
A full driving licence and access to a vehicle are essential for this role.
Closing date: 21 August at 10:00am
Please note we will be reviewing the applications throughout the duration of the advert and may choose to bring the closing date forward so we would encourage you to apply at your earliest opportunity
Interviews: Monday 07 September & Tuesday 08 September 2026 - details to be arranged
Data Privacy Notice Job Applicants
How to apply:
• Before applying please refer to the job description and person specification for this role.
• Apply for this role either via our advert on the Indeed website or provide both a CV, and a supporting statement of no more than one side of A4, demonstrating how you meet the person specification and your suitability to this role, to corporateservices@willowtreehousing.org.uk
Equality, Diversity & Inclusion Monitoring
We are committed to building a diverse and inclusive workplace where everyone can thrive.
As part of our recruitment process, we invite all applicants to complete our confidential Equality, Diversity & Inclusion Monitoring Form.
Completing the form is entirely voluntary and will not affect your application in any way. The information you provide will be used only for monitoring purposes, in line with our privacy policy, and will be stored securely and anonymously.
No agencies please.
