Documents

Policy Documents

File Description	File
Aids And Adaptations Policy Wthp
Allocations And Lettings Policy Wthp
Anti Social Behaviour Policy
Asbestos Policy
Compensation Policy Wthp
Complaints Policy July 2026
Damp Mould Policy Updated July 2026
Decant Policy Wthp
Domestic Abuse Policy Wthp
Electrical Safety Policy Updated July 2026
Fraud Corruption Money Laundering Terrorist Financing Policy Wthp
Gas Safety Policy Updated July 2026
Hate Crime Policy Wthp
Income And Recovery Policy Wthp
Landlord Communal Fire Safety Policy Updated July 2026
Lift Safety Policy Updated July 2026
Neighbourhood Inspection Policy Wthp
Rent Policy Wthp
Repairs Policy Wthp
Safeguarding Policy Wthp
Service Charge Policy Wthp
Shared Ownership Policy On Sales Staircasing And Subletting Wthp
Tenancy Policy Wthp
Water Hygiene Policy Updated July 2026

Tenant Handbook

File Description	File
1. Customer Service Handbook Leaflet
2. Confidentiality Handbook Leaflet
3. Complaints Handbook Leaflet
4. Compensation Handbook Leaflet
5. Allocations Handbook Leaflet
6. Resident Involvement Handbook Leaflet
7. Your Tenancy Handbook Leaflet
8. Rent Handbook Leaflet
9. Service Charges Handbook Leaflet
10. Moving Out Handbook Leaflet
11. Moving Home Handbook Leaflet
12. Mutual Exchanges Handbook Leaflet
13. Relationship Breakdown Handbook Leaflet
14. Domestic Abuse Handbook Leaflet
15. Anti Social Behaviour Handbook Leaflet
16. Unacceptable Behaviour Handbook Leaflet
17. Home Loss And Disturbance Handbook Leaflet
18. Pets Handbook Leaflet
19. Repairs And Maintenance Handbook Leaflet
20. Repair Responsibility Handbook Leaflet
20a. Expected Life Cycles Of Elements Of Your Home Handbook Leaflet
21. Asbestos Handbook Leaflet
22. Damp and Mould Handbook Leaflet
23. Electrical Safety Handbook Leaflet
24. Fire Safety Handbook Leaflet
25. Lift Safety Handbook Leaflet
26. Renewable Systems Handbook Leaflet
27. Storage Heaters Handbook Leaflet
28. Water Safety Handbook Leaflet
29. Snow And Ice Handbook Leaflet
30. Pest Control Handbook Leaflet
31. Disabled Adaptations Handbook Leaflet
32. Assisted Decorations Handbook Leaflet
33. Hardship Fund Handbook Leaflet
34. Estate Management Handbook Leaflet
35. Shared Ownership Handbook Leaflet

Tenant Satisfaction Measures

File Description	File
Tenant Satisfaction Measures 2025 - 2026 Annual Report
Tenant Satisfaction Measures Q1 2025/26
Tenant Satisfaction Measures Q1 2026/27
Tenant Satisfaction Measures Q2 2025/26
Tenant Satisfaction Measures Q3 2025/26
Tenant Satisfaction Measures Q4 2025/26
Tenant Satisfaction Measures Summary of Approach 2025 - 2026
Tenant Satisfaction Measures Technical Questions Results 2025/26